Refunds and Returns
Refund and Returns Policy
At Anything and Everything Customs, we take pride in crafting high-quality, customized apparel and engraved items that are tailored to your unique preferences. Our commitment to excellence means that each product is made with meticulous care and attention to detail. As such, we do not accept refunds or returns for customized items, as they are specifically created for you and cannot be resold.
Quality Assurance Guarantee
We stand behind the craftsmanship of our products. In the unlikely event that an error occurs on our part during the customization or engraving process, we are committed to finding a prompt and satisfactory resolution. If you receive an item with a mistake or defect that is a result of our error, please follow the steps below:
Contact Us: Reach out to our customer service team within 2 days of receiving your order by emailing firstname.lastname@example.org. Please include your order number and a clear description of the issue.
Provide Visual Documentation: To assist us in assessing the issue, please provide clear pictures or videos of the item, highlighting the error or defect.
Resolution Process: Upon receiving your message and documentation, our team will review the matter promptly. We will work with you to determine the best course of action, which may include issuing a replacement or a correction of the error.
Custom Design Services
For customers utilizing our custom design services, we take pride in offering a collaborative design process. Here's what you can expect:
- After you submit your design request, our team will create a proof or draft of the design.
- You will receive the design proof via email within [timeframe].
- You have [2-3] business days to review the proof and request any necessary adjustments or revisions.
- If you do not respond within the specified timeframe, we will proceed with the order as is.
Orders for custom items cannot be canceled once the production process has begun. Please review your design and order details carefully before finalizing your purchase.
At Anything and Everything Customs, we are dedicated to providing you with exceptional customized products and services. While we do not offer refunds or returns on personalized items, we are here to ensure that your order meets your expectations and is free from errors on our part.
Thank you for choosing us for your customization needs. If you have any questions or require assistance, please do not hesitate to contact our customer service team at email@example.com or at 832-779-0211
Anything and Everything Customs